Payment, Delivery and Returns
Payment Methods
We currently accept the following payment methods:
- All major debit and credit cards
- PayPal
- Direct bank deposit or wire transfer
Order Processing
Our Customer Service Team generally processes orders within 1 business day and will confirm product availability and estimated delivery time. Please note that we are closed on Sundays and on bank holidays.
Shipping
Orders are typically shipped within 3 business days after the order is placed, provided that the item is in stock. If an item is temporarily unavailable, we will contact you promptly with the nearest estimated delivery date.
If you do not wish to proceed based on the revised delivery timing, you may cancel your order within 2 business days after receiving our delivery date notification and receive a full refund of the amount paid.
We ship worldwide using UPS, FedEx, DHL, EMS, TNT, USPS, and other carriers depending on the shipping destination and service availability.
International Orders (Outside the United States)
Your order may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the buyer. Customs policies vary by country, and we recommend contacting your local customs office for more information before placing an order.
The buyer is responsible for ensuring that ordered items may be lawfully imported into the destination country. If an international shipment is refused, not cleared, or returned to us due to import restrictions or customs issues, we reserve the right to deduct the original shipping cost and any return shipping or carrier charges from the amount refunded.
Orders from the European Union
Customers located in the European Union may prefer to place orders through our partner website www.titanmedical.eu. Orders placed there may be shipped from within the EU, which may help avoid customs formalities and import duties.
Returns
All returns must be pre-approved by TitanMedicalShop.com. Return requests must be submitted in writing by email before any item is sent back.
We understand that healthcare professionals may need to evaluate instruments after purchase. Eligible instruments may be returned in accordance with the conditions below. Diamond knives, as well as instruments that have been misused, mishandled, intentionally damaged, or improperly sterilized, are not eligible for return under this policy.
If you are not satisfied with your purchase, we may issue a refund for the value of the item or offer an exchange for eligible products returned within 30 days of shipment, subject to inspection and approval.
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Returns requested from 30 to 90 days after shipment are subject to a 15% restocking fee. No items will be accepted for return more than 90 days after the original invoice date.
If a return is required due to an error made by TitanMedicalShop.com, shipping charges will be covered by us and no restocking fee will apply.
Return Procedure
- Email our Customer Service Department at sales@titanmedicalshop.com to request return authorization.
- We will send you a Return Authorization Form to complete and return by email.
- If your request is approved, we will provide return confirmation and return instructions.
Refunds
- Once your return is received and inspected, we will notify you by email that the returned item has been received. We will also notify you whether your refund has been approved or declined. If approved, your refund will be processed to the original method of payment within 5 business days.
- If you have not received your refund, please first check your bank account again, then contact your credit card provider, as posting times may vary. You may also wish to contact your bank, as additional processing time may apply. If you still have not received your refund after doing so, please contact us at sales@titanmedicalshop.com.