Payment, Delivery and Returns
Currently, we accept the following payment options:
- All major debit or credit cards
- PayPal Payments
- Direct Bank Deposit or Wire Transfer
Our Customer Service Team will process your order within 1 business day and inform you about the availability and delivery time. Please note that we are closed on Sundays and during bank holidays.
All orders will be shipped within 3 business days after the order has been placed unless the item ordered is not available in stock. In such case, we will immediately contact you and inform about the nearest delivery date. If you don’t accept our delivery date you may cancel your order within 2 business days after delivery date notification and receive a full refund of the amount paid.
We ship orders around the globe with UPS, FedEx, DHL, EMS, TNT, USPS and other carriers depending on a destination.
For International Orders (outside the US):
Your ordered items may be subject to the customs fees and import duties in destination country. These charges are always at buyer’s responsibility. Customs policies vary from country to country and you should contact your local customs office for more information.
You are responsible for assuring that ordered items can be lawfully imported to the destination country. In the event that your order is not cleared in the country of destination and is returned to us, we reserve the right to withhold the cost of shipping to and back from you from the amount you paid for your order.
For International Orders from EUROPEAN UNION:
We highly recommend that you place an order through our partner website www.titanmedical.eu and your order will be shipped from the EU. In this case, you will avoid any customs formalities and duties.
All items return must be pre-approved by TitanMedicalShop.com
Instruments must be unused and in their original package - this common rule is NOT valid with us!
YOU CAN USE AND TRY ALL OUR INSTRUMENTS! (sorry, no trials for Diamond Knives)
If for any reason you are not satisfied by your selection, we will issue a full refund of the value of the items or exchange your items within 30 days of shipment (misused, mishandled and/or intentionally damaged, improperly sterilized instruments will not be covered by this rule).
Original shipping fees are non-refundable. You should also pay a shipping charge for return.
All purchases returned within 30 to 90 days after shipment are subject to a 15% restocking charge. No items will be accepted for return 91 days after the original invoice date.
Please note – for returns based on TitanMedicalShop.com error, shipping charges will be fully absorbed by TitanMedicalShop.com and there will be no restocking fee.
- Notify our Customer Service Department in writing by email to email@example.com that you request a return authorization.
- We will email you Return Authorization Form – please complete it and email to us.
- When your request is approved, we will email you a confirmation and instructions for return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
- Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.