RETURNS
All items return must be pre-approved by TitanMedicalShop.com
Instruments must be unused and in their original package - this common rule is NOT valid with us!
YOU CAN USE AND TRY ALL OUR INSTRUMENTS! (sorry, no trials for Diamond Knives)
If for any reason you are not satisfied by your selection, we will issue a full refund of the value of the items or exchange your items within 30 days of shipment (misused, mishandled and/or intentionally damaged, improperly sterilized instruments will not be covered by this rule).
Original shipping fees are non-refundable. You should also pay a shipping charge for return.
All purchases returned within 30 to 90 days after shipment are subject to a 15% restocking charge. No items will be accepted for return 91 days after the original invoice date.
Please note – for returns based on TitanMedicalShop.com error, shipping charges will be fully absorbed by TitanMedicalShop.com and there will be no restocking fee.
Procedure:
- Notify our Customer Service Department in writing by email to sales@titanmedicalshop.com that you request a return authorization.
- We will email you Return Authorization Form – please complete it and email to us.
- When your request is approved, we will email you a confirmation and instructions for return.
REFUNDS
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@titanmedicalshop.com.
Final Sale items (if applicable)
Only regular and web priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@titanmedicalshop.com and send your item to: 1234 S Dixie Hwy #1003
Coral Gables, Florida 33146, USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
1234 S Dixie Hwy #1003. Coral Gables, Florida 33146, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
